How does a tenant request a repair?
Open Maintenance in the LINE tenant portal, describe the issue and optionally attach photos or documents. Submission creates a request and queues a landlord notification; it does not book a contractor or promise a repair deadline.
What can landlords update?
The workspace shows the reporting tenant, rental context, issue and attachments. Authorized users can update status, priority and resolution notes. Marking a request resolved requires confirmation and stops ordinary editing. Tenants can return to view their own requests and resolution details.
Does resolving a repair automatically record an expense?
No. A resolved request offers a shortcut that prefills the normal expense form. Review the amount, rental context and date before saving. Repair progress and actual payment records are separate.
Based on implemented features. AI access and notification channels have separate requirements.